Privacy policy.
AusHEAL is a registered charity committed to improving healthcare in Least Developed countries through the portals of health, education, advocacy and logistics. Our strategies including taking volunteer teams of Australian medical specialists, nurses, administrators and other parahealth personnel to teach, mentor and demonstrate needed aspects of healthcare together with resourcing hospital infrastructure through supplies and other foundational logistics. AusHEAL targets large central hospitals established as effective hubs to their surrounding community and provincial health centres.
We are committed to ensuring that your personal information is protected.
Our Privacy Policy
Our online Privacy Policy provides you with general information about how AusHEAL manages your personal information.
The Type of Personal Information We Collect and Hold
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. It may include sensitive information. We will ask for a range of personal information which is necessary for our functions or activities. The type of personal information we ask for will depend on the type of service you choose.
We commonly receive or collect the following types of personal information:
Personal details like name, date of birth, gender and age;
Contact details like address, e-mail address and telephone number;
Information about your interest in the work of AusHEAL and/or the support you may want to provide;
Records of your communications with us; and
The details of your payment card or bank account and details of your history of transactions.
If you would like to work or volunteer for us, we will collect information to assess your suitability which may include details of:
Emergency contact details;
Your work history;
Your professional qualifications and standing;
Any relevant work experience; and
Your references or referees.
Sensitive Information
We also receive, collect and store sensitive personal information from some people.
If you would like to work or volunteer for us, we will collect additional information to ensure the safety of our teams and the people we serve overseas:
Details about your age and the state of your health;
A criminal record check;
Details of any incidents in which you may have been involved; and
The reasons that have motivated and inspired you to work with us, which may include your faith, values or other opinions.
If you are a patient of one of the organisations we partner with and we have provided support or assistance in connection with your medical care, we may also collect:
Details about your medical condition and any treatment you received; and
Data about the quality and effectiveness of the treatment you received.
If you are medical practitioner who receives training and support from us or our partner organisations, we may collect:
Details of the costs and expenses you incur in connection with your training; and
Information about the use to which you have put the resources that have been allocated to your training.
If you are an Australian supporter and would like to participate in our fundraising activities, we may also collect sensitive information such as information or opinion about any particular dietary preferences or restrictions that you may have.:
If we are not able to collect personal information about you we may not be able to provide you with receipts, services, reports or assistance you require. The collection, use or disclosure of your personal information is needed to provide these.
Ways We Collect Your Personal Information
We collect your personal information:
by using written forms;
through contact over the telephone, your mobile or other messaging technology;
via the internet, including websites and social media; and/or
in person to person contact (e.g.: meetings or providing services)
We will collect your personal information during the information life cycle, on an adhoc or a recurrent basis using the above methods. For example, we will collect personal information when you make a donation to us, request reports, or attend fund-raising functions. We will combine or link personal information we already know about you to other personal information we collect about you.
In most cases we will collect your personal information directly from you. We may receive your personal information from third parties if:
We are obtaining a criminal record check;
We are receiving information about patient outcomes from our partner organisations;
We have contacted one of your nominated referees; or
You if contacted us through social media.
We do not use advertising agencies or third parties to collect information about potential donors, volunteers or supporters.
Please refer to “Parties to whom we disclose and collect your personal information” section which details the types of organisations we disclose your personal information to and collect your personal information from.
Purposes of Collection of Personal Information
We collect your personal information so we can:
Identify you, understand your requirements and provide you with same;
Provide you with the necessary documentation for donation receipts, tax-deductible or otherwise;
Ensure that you are a fit, capable and proper person to work as a volunteer;
Operate, deliver training and provide medical and other support safely;Prepare and develop training and course material for use in connection with our activities; and
Verify, monitor and report on the effectiveness of our activities and the programs we support and deliver.
Sometimes we are required to collect your personal information to satisfy specific legal obligations. The Privacy Statement you receive if requested will give you further details as to which laws may apply to your personal information.
Use and Disclosure
We use and disclose your personal information for the purposes we collected it. Please refer to “Purposes of collection of personal information” section to understand what these purposes may be.
If your personal information is subject to the Australian privacy regime, we will use and disclose your personal information for a secondary purpose related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary use or disclosure will be directly related to the purpose of collection.
There may be other instances when we will use and disclose your personal information in accordance with the Australian and privacy regimes including where:
you have expressly or impliedly consented to the use or disclosure;
we reasonably believe that the use or disclosure is reasonably necessary for an enforcement activity conducted by or on behalf of an enforcement body; or
we are required or authorised by law to disclose your personal information, for example, to a court in response to a subpoena or to the Australian Taxation Office ATO and the Australian Charities and not-for-profit Commission ACNC
We may disclose your information to Global Development Group (‘GDG’). We rely on GDG to receive and transfer funds for our overseas projects and they handle all project-related donations and transfers. They require an annual report on our activities and may share this information with Australian Government agencies. We do not otherwise disclose your personal information to third parties.
We do not use or disclose your personal information for marketing.
Overseas Disclosure
If we have received and/or collected your information in Australia, we will not disclose it overseas unless:
You have asked us to disclose your information overseas, and then only to the extent you have authorised; and
If we are required by Australian law or by the order of a Court or Tribunal with competent jurisdiction to require the disclosure.
Information held electronically will be held securely and we will not permit, authorise or consent to its disclosure without first obtaining your consent.
Information about our programs, training and patient and practitioner outcomes may be disclosed at medical conferences or seminars or used in connection with publications in medical, scientific or other research journals or publications and incorporated into our training materials. We will take reasonable steps to obtain your consent to the disclosure of any personal information or will otherwise take steps to ensure that information that can be used to identify you will not be disclosed when using or disclosing the information for these purposes.
While it is impossible for us to exhaustively identify the countries in which information could be used or disclosed, information collected in connection with our training and programs has previously been shared in Democratic Republic of Congo, Uganda, Ethiopia, Switzerland and the United States of America.
Security of your personal information
We hold your personal information in:
Computer systems (including secure cloud-based systems);
Electronic databases;
Digital records and
Hard copy or paper files.
These storage mechanisms are managed or administered internally by AusHEAL. We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. The ways we do this include:
limiting physical access to our premises;
restricting electronic and physical access to personal information we hold;
having in place stand-by systems and information backups to deal with major business interruptions;
maintaining technology security products;
destroying or de-identifying personal information pursuant to the law and our record retention policies.
We maintain standard technology and procedures in respect of our information management and provision of online services. The reviews and updates address such matters as security and information management processes and procedures, and technology reviews such as software, virus protection and fire wall settings.
E-mail transmissions to AusHEAL are not necessarily secure. If you have any concern about the security of the contents of your e-mail or any other transaction over the Internet then you should consider contacting us by other means.
Australia - Access and Correction of Personal Information
You have the right to request access to personal information we hold about you. We are able to deny access to some or all of your personal information in specified circumstances. We will provide reasons for any refusal in writing.
If you would like to request access to the personal information we hold about you please contact us by using the relevant Access contact in the AusHEAL Privacy Contact Information form, which can be found here as we may be able to provide you this information within our normal business processes. If not, the staff member will be able to commence the privacy access request process for you which may require you to complete a privacy access request form.
Our response to your request will usually be completed within 30 days of receipt of the request. If we require further time we will contact you in writing to advise of this and provide our reasons for the further time that is required.
We rely on the accuracy of the personal information we hold about you to accurately communicate with you and provide relevant official receipts for donations. You have the right to request us to correct any inaccurate, out-of-date, incomplete, irrelevant or misleading personal information. We will take such steps that are reasonable in the circumstances with regard to the purpose for which your personal information is held to make a correction. We may refuse to correct your personal information and will provide reasons for refusal in writing. If we refuse to correct your personal information you have the right to associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will take such steps that are reasonable in the circumstances to associate that statement with all records containing the relevant information. You can contact us to request the correction to the personal information we hold about you by using the AusHEAL Privacy Contact Information form which can be found here.
Australia - Complaints Handling
If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help. It is important to follow the complaint handling process in order to resolve your complaint effectively and efficiently.
If you are subject to the Australian privacy regime please note how we will deal with a complaint:
Step 1. Let us know
If you would like to make a complaint, please let us know by contacting our office by clicking on the “CONTACT US” page. A response is usually provided to you within 5 business days.
Step 2. Review by our Internal Dispute Resolution (IDR) Team
If you are not satisfied with the outcome of the business review you can request the complaint be referred to the AusHEAL Congo Project Steering Committee. Should additional information be required from you, we will contact you to discuss.
Step 3. Seek review by an external service
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of an External Dispute Resolution Scheme. There are two schemes available:
Australia Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Financial Ombudsman Service (FOS)
FOS is available to those individuals who come within their terms of reference. FOS will advise you if they can assist you.
Phone : 1300 780 808
Financial Ombudsman Service
GPO Box 3
MELBOURNE Vic 3001
Changes and getting a copy of the Policy
We encourage you to review and check our website regularly for any updates to this Privacy Policy. We will publish the updated version on this website and by continuing to deal with us, you accept this Privacy Policy as it applies from time to time.